CUSTOMER SERVICE REPRESENTATIVE


FREMONT, CA 94538

Posted: 5/22/2023

Job Description

ABILITIES REQUIRED:

 Clear, friendly and professional speaking skills.

 Clear, precise and professional writing skills.

 Computer/telephone/FAX equipment literacy.

 Organizational skills to accommodate multiple sales/service tasks.

 Personable disposition when interacting with employees and visitors.

 Interest in developing solid business relationships with clients.

 Motivation to learn catalog products/services with adequate knowledge to clearly convey

ordering information as required.

 Technical aptitude for product support

 Basic interest in high vacuum technology

DAILY TASKS:

 Accept all incoming telephone inquiries directed from customers and other outside

individuals.

 Provide product ordering assistance to customers as required.

 Provide quotations in a timely manner

 Enter sales orders/RMA’s into company computer system as required.

 Maintain control of weekly backlog report

 Maintain a satisfactory level of weekly orders entered.

 Maintain a satisfactory level of weekly sales revenue.

 Maintain a satisfactory level of weekly product quotations.

 Submit log of orders/revenue and quotes at the end of every week.

 Provide file maintenance to Customer Data Base

 Access sales related information as required to provide customer assistance as well as

production/collections assistance.

 Convert incoming calls into Sales Cycles* to the best of abilities and provide the

necessary follow-up to secure orders.

 Secure sufficient background information for complex calls and transfer to more capable

colleagues.

 Assist Administrative personnel, when requested, to secure payments for past due

products/services.

 Assist Receptionist as required, e.g., answer and direct incoming telephone calls to

company during breaks and absences.

*Sales Cycle: THE PERIOD OF ALL EVENTS AND TASKS LEADING FROM AN INITIAL

CONTACT TO A SALE AND ENDING WITH THE COLLECTION OF PAYMENT.

Requirements:

Working with ERP software systems Familiarity with RMA’s (definite plus!) Understanding of what a B.O.M. sale would be in an inventory ERP system Processing quotations Processing/entering sales orders Understanding of purchase orders with Net terms Basic understanding of Microsoft office, Word, Excel, Windows 10 & 11 Familiar with shipping methods and incoterms International sales (definite plus) Export compliance (definite plus)


To apply for this position, click the link below or contact the local office at (510) 795-0300

APPLY NOW

What's Happening


5 Signs It’s Time to Partner with a Warehouse Staffing Agency

If you’re having trouble keeping your warehouse fully staffed, you are not alone. Warehouses across the country are facing quite a few staffing challenges, from a tight labor market to seasonal shifts in demand. Fortunately, you don’t have to handle your hiring needs on your own. Here are five signs that it’s time to partner with a local warehouse staffing company.

Read more >>

How LaborMax Can Help Your Business Adapt in 2025

The only constant in life is change—we all know that. But when you own a business, that can be the most stressful truth to confront. How do you address the unknown shifts that might be just around the corner? How do you prepare for changes, whether good or bad, if you can’t predict them with certainty? How do you know if you have enough staffing to handle what’s next? The good news is, when it comes to staffing needs, you can hand those worries over to your trusted partner—LaborMax.

Read more >>

Skilled Trades in Demand: How LaborMax Connects You to Career Opportunities

The demand for skilled trades—such as construction, manufacturing, HVAC, and welding—continues to grow in 2025. If you’re already working in the trades, your expertise is more valuable than ever. But how do you find a job that pays you what you’re worth while allowing you to grow, specialize, and advance your career? And if you’re new to skilled trades, how do you take the first step toward building a successful future? Don’t worry—LaborMax is here to help. Here are some top jobs in demand for 2025:

Read more >>